Faq

Q1: What is your return policy?

A1: We accept returns within 30 days of the purchase date. The returned items must be in their original condition, unused and with all tags still attached. Please note that we do not cover the shipping cost for returned items unless they are faulty.

Q2: How long does shipping take?

A2: Standard shipping usually takes between 3 to 5 business days within the United States. International orders may take up to 7-10 business days. Express shipping options are also available at checkout.

Q3: Can I change or cancel my order after it has been placed?

A3: Changes or cancellations can be made within one hour of placing the order. After this time, we cannot guarantee any changes as your order may already be in process. If you wish to add items to your order, please place a new order for these items.

Q4: What materials are your clothes made from?

A4: Our product details page typically lists the materials used for each item. We strive to use high-quality, sustainable materials whenever possible. These can range from natural fibers like cotton and wool, to synthetic materials like polyester.

Q5: Do you offer international shipping?

A5: Yes, we do offer international shipping. Additional taxes, duties or custom fees may apply depending on the destination country. These extra charges are the responsibility of the customer.

Q6: How do I know which size to order?

A6: We have a detailed size guide available on our website, which includes measurements for bust, waist, and hips. If you need further assistance, our customer service team would be happy to help. You can reach them via email or phone during our regular business hours.

Q7: Are there any washing instructions?

A7: Yes, each item comes with specific washing instructions. To maintain the quality of our products, we recommend following them closely. In general, it's best to turn the garment inside out when washing and avoid using harsh detergents.

Q8: How often do you restock?

A8: Restocking depends on demand and availability. For popular items, we aim to restock every few weeks. You can sign up for restock notifications on the product page of sold-out items.

Q9: Do you offer gift cards?

A9: Yes, we do offer digital gift cards. They can be purchased directly from our website and sent via email. They do not expire and can be used on any future purchases.

Q10: Do you have a physical store?

A10: Currently, we operate online only. This allows us to keep our overhead costs down and pass the savings onto our customers. However, we strive to make the online shopping experience as seamless as possible.